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Our products are designed and manufactured to perfection. However things do happen. Not happy with a recent purchase? Contact us and we will be more than happy to exchange or refund your order.

COVID-19 INFORMATION

Due to COVID-19 outbreak & current high demand of our products, we are experiencing unusual delays in the processing/delivery times of our orders.

Our current delivery time is within 4-7 days (USA, UK, CAN, AUS) but can be longer to more remote countries. We truly appreciate your continued patience and understanding. Stay safe!

CANCELLATIONS/MODIFICATIONS

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order contact us at customer.care@soxodesign.com. 

During transportation, accidents can happen. You can rest assured that we are here for you. If you received a damaged item, please report to customer.care@soxodesign.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email. A return of the damaged product is not needed.

Note: We are not responsible for any damage caused to the product due to incorrect use.

NON-REFUNDABLE ITEMS

Gift Cards.

REFUNDS

To be eligible for a refund, you must initiate your return within 30 days of receipt of your order. You can initiate a return and refund by emailing us at customer.care@soxodesign.com.  We will provide you with shipping information.  Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 business days.

SHIPPING COSTS

You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. Using a trackable shipping service is mandatory - if you do not use a trackable shipping service, we will not be able to proceed with the refund.

WRONG ADDRESS

Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order. In these situations, we are able to reship the item back to you, but only if you cover the shipping costs. This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.

If you have any further questions, please contact us at customer.care@soxodesign.com.